FAQ

Do you have a question for us? We may already have an answer for you. Please review our frequently asked questions below. If you don’t find the answer below, contact us HERE:

Q: Do you have a price list?

A: Each of our rental pieces is priced individually. We will provide you with a custom quote based upon your selected items. Add the collection items you’re interested in to your WISH-List and submit your list for a quote. We’ll get back to you soon with pricing.

Q: What if I don’t find the item I am looking for on your web site?

A: Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to source it for you.

Q: Where are you located?

A: Our warehouse showroom is located in Santa Barbara, CA. Please contact us if you would like to see our inventory in person and discuss how it matches the vision for your upcoming event. We are available to meet by appointment.

Q: Where do you deliver?

A: We deliver to Santa Barbara, Santa Ynez, Lompoc, Goleta, Santa Rita Hills, Ventura, Ojai, Los Olivos, Camarillo, and the majority of the surrounding areas on the Central Coast. You can pick up and return the items yourself for no charge.

Q: What do you charge for delivery?

A: We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our location in Santa Barbara. The Fee includes hand delivery, set-up in the location of your choice, and return pick-up when your event has wrapped up. Our normal delivery/pick-up times are 9am-5pm, Mondaythrough Saturday. We can also provide after hours or late night pick-up, if needed, for an additional charge.  Ballpark $400 within 30 miles of Santa Barbara, CA.

Q: Do you have a minimum rental amount?

A: We have a minimum rental amount of $500 for a living room/dining room collection.

Q: Okay, I’m ready to book you! What next? How does this work?

A: In order to secure our rental pieces and delivery services, we require a signed contract and a non-refundable retainer fee of 50% of your grand total. The remaining balance is due 30 days prior to your event date.

Q: Can I make changes to my order after I’ve paid my retainer?

A: No.

Q: Do you require a security deposit?

A: Yes, we require a 50% security deposit due 30 days prior to your event (at the same time as your final payment.) The deposit will be refunded within 10 days of successfully returning the items to our warehouse free of loss or damage. Any repair, cleaning, or replacement costs will be deducted from your retainer fee if necessary. A credit card authorization form is required for all pick-up orders.

Q: What forms of payment do you accept?

A: We accept cash, check, most major credit cards, and Paay.

Q: What is your mailing address?

A: Vintage Rentals, Santa Barbara, CA